Refund Policy

Last updated: September 29, 2026

This policy explains how Opie Studio Inc. (“we,” “us”) handles cancellations and refunds for paid vvid.tv subscriptions. Subscription payments are processed by Stripe, and prices are billed in U.S. dollars (USD).

1. Subscriptions & Auto-Renewal

Paid subscriptions (Basic, Plus, Max) renew automatically at the end of each billing period (monthly or annual, as you selected) until you cancel. At each renewal, we charge your payment method at the price then in effect. Basic, Plus and Max were previously named Commuter, Roadtrip and Roadtrip Max; the rename does not change prices or benefits.

2. Cancel Anytime

You may cancel anytime — click “Cancel subscription” on the in-app Plans page, or use the Stripe billing portal. After you cancel:

• your paid benefits continue until the end of the current paid period;
• once that period ends, your account automatically reverts to the Free plan and you are no longer charged.

3. Refunds

Except in the “Billing Errors” cases described below, and unless applicable law mandates otherwise, we do not provide refunds for fees already paid for the current billing period, or for unused remaining time. Cancelling only stops future renewals; it does not refund fees already paid for the current period.

4. Upgrades & Downgrades

• an upgrade (e.g., Basic → Plus, or Plus → Max) takes effect immediately, with a prorated charge for the price difference over the remaining time in the current period;
• a downgrade (e.g., Plus → Basic, or switching to Free) takes effect at the end of the current period, and the price difference for the current period is not refunded.

5. Billing Errors & Duplicate Charges

If you experience a duplicate charge, an incorrect amount, or any other billing error, please contact us promptly at support@vvid.tv. Where we confirm the charge was made in error, we will correct it or issue a refund.

6. Consumer Rights

This policy does not affect any non-waivable statutory rights you may have under applicable Canadian and Ontario consumer protection laws.